2/16/2024 0 Comments Lume body washWe monitor all returns and reserve the right to refuse service to anyone that may misuse or abuse the policy. You can expect your return to be processed within 10 business days of our returns department receiving it. If a customer does not use our company-issued return label and return procedure, their return will not be processed and a refund will not be issued. Email Address - You'll need to provide the email that was used to place your Lume order.Īll returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.Order Number - Your Order Number can be found in your order confirmation email and starts with an S. YOU WILL NEED THE FOLLOWING INFORMATION TO REQUEST A RETURN: Once your request is approved, you will receive a prepaid return label via email. To submit a return request, please visit our Returns Center. We allow customers to return Lume products purchased on our website within 60 days of purchase for a refund to the original payment method only. Lume products are unexpectedly effective and we want to make sure you have the opportunity to experience their efficacy before giving up too soon! RETURN POLICY: If despite your best efforts Lume isn't what you'd hoped, we would love to see how we can help! We encourage you to reach out to our customer service experts by contacting. We invite you to check out our Getting Started page for our best tips on application and clothing prep! If you are still noticing breakthrough odor within the first 4 days of using Lume, the most likely culprit is biofilm trapped in the fibers of your clothing that may reduce your odor-free interval. Lume Deodorant is clinically proven to block body odor all day and continues to control odor for 72 hours. Once your package reaches customs in Canada, it is handled by Canada Post. Orders shipped to Canada will be charged a flat shipping fee which covers duties, fees, and taxes. We do not reship or refund orders that have been tracked and delivered to the provided address.
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